Records Management Specialist - BLET

At Sandhills Community College, we are committed to the health and well-being of our employees, their families, and children across North Carolina. Recently, we became a Family Forward NC Certified Employer. Family Forward NC Employer Certifications, issued by the North Carolina Early Childhood Foundation’s (NCECF) Family Forward NC initiative, designate employers that offer policies and practices that support the health and well-being of working families and children.

Under the direct supervision of the Department Chair, the Records Management Specialist – BLET is responsible for supporting all records, registration, and administrative processes associated with the Basic Law Enforcement Training (BLET) program. This includes student registration, records management, instructor contract processing, and ensuring compliance with program and college requirements.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Duties and responsibilities include, but are not limited to, the following:

• Receive, review, and process BLET applications 
• Maintain, update, and manage student records (electronic and physical) 
• Assist with pre-delivery and post-delivery reporting requirements 
• Support development and maintenance of course schedules and calendars 
• Prepare and finalize course completion reports 
• Maintain accurate electronic recordkeeping systems 
• Compose and manage business-related correspondence 
• Respond to student, faculty, and public inquiries in a timely and professional manner 
• Provide high-quality customer service to all stakeholders 
• Maintain current instructor certifications as required 
• Calculate and process instructor contract requests 
• Ensure instructional lesson plans and materials are current and compliant 
• Maintain professional working relationships with students, faculty, staff, and administration
• Participate in professional development activities 
• Respond to communications from students and college personnel in a timely and professional manner 
• Remain accessible, responsive, and supportive to students 
• Maintain confidentiality of student and institutional information 
• Demonstrate knowledge of and adherence to college policies and procedures 
• Promote a respectful, inclusive, and professional environment 
• Support the College’s mission and core values of respect, opportunity, helpfulness, integrity, and excellence

Required education and experience:

• Associate degree 
• Two (2) years of recent experience in administrative support or office operations 
• Working knowledge of Colleague (Datatel) or similar student records systems
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

• Strong organizational and time-management skills 
• Ability to work independently and meet deadlines with minimal supervision 
• Excellent verbal and written communication skills 
• Professional and courteous customer service skills 
• Strong attention to detail and accuracy 
• Ability to manage multiple tasks simultaneously 
• Experience with database and records management systems
• Ability to establish and maintain effective working relationships with diverse populations

Does this Position Supervise: No

Sandhills Community College does not discriminate on the basis of race, color, gender, ethnic or national origin, sex, sexual orientation, gender identity, marital or parental status, religion, age, ancestry, mental or physical disability, military status or veteran status.