PT Customer Service Specialist - Rustburg Library

Part-time Customer Service Specialist

Rustburg Library

This position ranges between 12 and 20 hours, depending on the week. The schedule will include, but is not limited to Tuesday evenings from 4-8pm and some Saturdays from 9am-1pm. 

Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.  

 Performs with excellence, the following tasks, including but not limited to:

• Provide excellent customer service.
• Work the circulation desk which mainly involves checking materials in and out for patrons. 
• Assist patrons in selection and location of books and other materials. 
• Place holds for requested materials, contact patrons when items are available. 
• Register patrons, issue library cards, and enter information into the database. 
• Shelve returned materials; assist in keeping shelves straightened and accessible. 
• Instruct patrons in use of PAC and other resources. 
• Actively promote filling patron requests through placing holds, branch transfer of materials, and Interlibrary Loans. 
• Collect fines and fees for lost and damaged materials. 
• Answer routine reference questions, refer others to professional staff. 
• Make minor repairs and clean damaged materials when needed. 
• Perform tasks associated with opening and closing the library in a timely manner. 
• Collect reference and attendance statistics required by the Library of Virginia. 
• Assist public in basic operation of computers, phones, and tablets.
• Conduct basic reader’s advisory.
• Attend workshops and conferences and training sessions as required. 

 Other Skills and Abilities