Library Assistant III (Full-Time)

Do you enjoy welcoming people, answering questions, and helping customers find what they need? The Boise Downtown Library is hiring a full-time Library Assistant III to provide high-quality service in a busy, community-centered library environment. This position supports circulation, reader’s advisory, reference, technology assistance, programming, and day-to-day branch operations.

We are looking for someone who is curious, patient, and comfortable asking questions to better understand patron needs. Library experience is preferred, but this is also a great opportunity for candidates with strong front-facing experience in customer service, retail, food service, teaching, education, childcare, or similar fields. Comfort with technology is important, as this role regularly helps patrons use computers, library systems, and digital resources. 

The full-time, regular schedule includes Thursday evenings until 8 p.m. and every third weekend.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (easily a $10k+ added value!)
• PERSI retirement (11.96% Employer Contribution, fully vested after 5 years) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.
 
Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Assists library users with circulation, reference, readers advisory and other library services. Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs. Maintains an advanced knowledge of library resources and practices. Assists the public with library computer use and related technology. Researches user inquiries and explains policies and procedures. 

Performs proper library opening and closing procedures. Checks in returned materials using library computer systems. Maintains library collections by accurately sorting and shelving materials. Processes damaged or incomplete library materials. Orders supplies for office and programs. 

Provides guidance, direction, and support for training for lower-level staff. In the absence of a librarian and supervisor/manager, coordinates day-to-day work, delegates tasks, and maintains branch operations. 

Performs moderately complicated tasks that require knowledge, including but not limited to planning, publicizing and delivering in-house and outreach programs for users of all ages, as needed. 

Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations. Maintains an awareness of current library trends and technologies. 

Utilizes judgment, independent analysis and problem-solving to conduct administrative duties such as balancing the register and making bank deposits. Performs all duties of lower-level related positions handles complex issues and problems and refers only the most complex issues to higher-level staff. 

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Required Knowledge, Experience, And Training
High school diploma or equivalent and four years of experience in a library setting or directly related field, working with diverse populations, or an equivalent combination of education and/or experience.

Knowledge of:

• Customer service techniques and office software applications.

• Learn and use automated library systems
• Work independently and use initiative while performing duties
• Prioritize a broad range of administrative tasks
• Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with customers
• Carry out day-to-day activities independently within established guidelines and procedures
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation.

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. Also, the employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds and occasionally pushing/pulling up to 100 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, outdoor weather conditions, extreme temperatures, areas of dust, odors, mist and gases or other airborne matter. Work includes protected exposure to bodily fluids.
This position works: some weekends and evenings and schedules vary.