Library Assistant

Overview

The Library Assistant is the frontline for library services and requires delivery of excellence customer service and requires strong interpersonal skills. This position performs a variety of library related tasks such as assisting patrons at the public service desk, demonstrates information literacy, process library materials, copy cataloging, assist with computer related tasks and new technologies integrability loan requests and process. The Library Assistant position exists to provide Corpus Christi residents library services and resources.   

Responsibilities

· Communicates effectively and applies satisfactory customer service skills with individuals from diverse backgrounds

· Encourages patrons to comply with established policies, must be able to understand and explain policies and procedures in a firm and tactful manner

· Resolves patron complaints related to fines or fees

· Uses Integrated Library System when checking materials in and out to patrons, evaluate patrons records and collect payments as needed

· Requires knowledge of library resources (print and electronic) and readers advisory when assisting and instructing patrons

· Explains and performs intra and interlibrary loan procedures, document delivery, resource sharing, reserves and other information retrieval options

· Reports any necessary building maintenance issues and contacting Police when patrons are disruptive and refuse to comply with policies

· Performs all tasks related to opening and closing procedures

· Completes monthly reports, gathers, and submits statistical data as required for administration

· Prepares desk schedules, trains staff on daily operations including use of Integrated Library System, copy cataloging and tasks common to a library environment, oversee volunteers

· Delivers library programs such as craft and book clubs

· Provides reference assistance with special local history collections in person, by telephone, postal mail, email and faxes

· Assist patrons with equipment including digital microfilm reader/scanner and monitoring this equipment

· Utilizes software common to a library environment creates, maintains, and inputs special collections inventory data into database for access on library’s website

· Performs functions related to processing purchased materials: unpacking verifying invoices and contracting vendors when shipments are incorrect

· Requires searching bibliographic databases (OCLC) and accurately matching bibliography records to input record into Integrated Library System

· Sorts and distributes mail, performs minor book repairs, re-assigns materials upon request, prepares newspapers and serials for public area

· Keeps up with continuously changing technology related to library environment

· Performs basic maintenance of computers, printers and copying machines, digital microfilm/reader scanner, PC scanners and other equipment

· Promotes library programs to the community in coordination with marketing efforts, creating and designing promotional material using assigned software

Position Type and Typical Hours of Work

· Non-Exempt – Part Time

· Flexibility to work evenings, weekends, and holidays is a schedule requirement

· In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

· Associates Degree (AA/AS) or 2-year Technical Certificate

· Two (2) years of experience

Certifications, Licenses or other requirements

· A valid driver’s license is required; successful out-of-state candidates must be able to obtain a valid Texas driver’s license within 90 days of hire

Employment is contingent on passing any post-offer pre-employment screening as listed below:

· Criminal Background Check: Yes

· Motor Vehicle Record Check: Yes

· Drug Screening: Yes

· Physical Exam: Yes

· FBI Background Check: No

· Police Background Check: No

· Clearing House Query (CDL): No

Basis of Rating 

A recruitment consultant will evaluate all applications against the posted qualifications. The city may also conduct additional skill assessment tests, in addition to the panel interview

Supplemental Information

· Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi 

The City of Corpus Christi is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.