Processing Assistant at Nichols Library

POSITION SUMMARY 

The Processing Assistant receives and prepares materials for circulation. Maintains accuracy in database information and ensures quality control measures are followed.  

RESPONSIBILITIES 

• Receives shipments of new materials, matching to tickets or invoices. 

• Checks material shipments for damaged or missing items. 

• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.  

• Processes all physical materials following established procedures and guidelines. 

• Repairs or repackages physical materials as directed. 

• Routes materials appropriately throughout Library system. 

• Creates item records in the Library’s Integrated Library System (ILS), currently Sierra. 

• Verifies the bibliographic record and updates the accuracy of item and order in records in ILS. 

• Assists in maintaining ILS accuracy to ensure quality service. 

• Assists in maintaining the accuracy of documentation relating to Processing. 

• Monitors inventory of processing supplies, notifying appropriate staff for order placement. 

• Communicates regularly with manager and department to identify opportunities to contribute to the use of the collection by customers. 

• Stays current with relevant technology. 

• Attends professional development opportunities. 

• Performs other related duties and special projects as assigned. 

KNOWLEDGE/SKILLS/ABILITIES 

• Ability to use basic relevant computer programs such as Microsoft Office and Outlook. 

• Uses common office equipment and relevant computer software for daily tasks, communication, to record statistics, and maintain workflow. 

• Demonstrates exceptional customer service, providing quality assistance to vendors, customers, and staff. 

• Successfully collaborates on projects and programs with staff members. 

• Service-oriented with the ability to establish and maintain effective relationships with staff and the public. 

• Demonstrates strong verbal and written communication skills and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. 

• Uses problem-solving skills in determining priorities, finding timely solutions to departmental or system-wide issues. 

• Takes responsibility for consistent completion and follow-up on all tasks. 

• Responsive to change and demonstrates adaptability. 

• Maintains a positive approach while doing daily tasks and when faced with adversity. 

• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. 

EDUCATION/EXPERIENCE/QUALIFICATIONS 

• High school diploma or equivalent. 

• Minimum three months experience, preferably in a library environment.  

• Ability to read non-English languages in our collection is desirable. 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT 

• Communicate with staff and customers in person,via email and over the phone. 

• May require either being in a stationary position or moving about for prolonged periods 

• MAnual, repetiative, fine-motor skills are required. 

• Moves equipment or library materials weighing up to 35 lbs. 

• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations. 

BENEFITS

Benefits for this position include:

• Annual Vacation Accrual: 2 weeks per year
• Holidays: 7 days per year
• Annual Sick Accrual: 12 days per year
• Up to 5 Personal Days per calendar year prorated based on the hire date. 
  
• Illinois Municipal Retirement Fund (Pension Plan)
  
• 12 weeks paid parental leave
• Training and Development opportunities

WORK SCHEDULE: 

Monday                1 - 5 p.m.

Tuesday               1 - 5 p.m.

Wednesday          1 - 5 p.m.

Thursday              1 - 5 p.m.

Friday                   1 - 5 p.m.

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)