Library Staff Assistant - PT (10 hours)

Marlborough Public Library

Library Staff Assistant – PT (10 hours per week)

The City of Marlborough is seeking to fill the part-time (10 hours per week) position of Library Staff Assistant at the Marlborough Public Library. 

*Schedule includes regularly scheduled nights, Saturdays and Sundays (Sept-May Sunday required)

**Working on Sunday’s includes a $2.00/hour stipend, per the MMEA Union Contract 

To see the full job description, please click on the document on the righthand side.

To apply, please complete a City of Marlborough Employment Application (please see the application on the righthand side) and send it along with a cover letter and resume to: hrjobs@marlborough-ma.gov 

The position will remain open until filled. Applications will be reviewed on a rolling basis.

DEFINITION/PURPOSE: This position provides direct customer service at the circulation desk for a vibrant, multi-cultural population in a busy city library.

 ESSENTIAL FUNCTIONS: (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Serves mainly at the Circulation Services desk and performs wide range of duties including but not limited to: register borrowers; charges/discharges print and non-print materials to patrons in accordance with library policies. Collects fees. Answers inquiries on the telephone and in person. Gives directional information.
• Provides effective, and efficient customer service and promotes positive community relations.
• Resolves minor patron issues; refers more complex patron issues to supervisor.
• Covers other departments as directed.
• Maintains confidentiality of patron records according to library policy and Mass General Law.
• Assists patrons in use of the catalog, placing holds, requesting museum passes and borrowing from the Library of Things.
• Assists public with and serves as resource for patron technical/computer questions.
• Sends materials to other libraries and assists in distributing holds and network transfers. May contribute to shelf reading and weeding.
• Familiarity with Spanish, Portuguese desirable
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE: 

• High school graduate. 
• One year experience in customer service. 
• Position requires flexibility in scheduling.
• Regularly assigned evening and weekend hours.

 The City of Marlborough is an Equal Opportunity Employer.    The City of Marlborough does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity and expression, age, genetic information, national origin, ancestry, disability, veteran status or membership in the armed services, marital status or any other protected category under federal or state law.