Library Services Assistant

The Library Services Assistant performs routine information services and circulation duties requiring general knowledge of library functions and services. Additionally, all library staff are expected to use quality customer service with both internal and external customers.

The following statements describe the principal functions of this job and its scope of responsibility but shall not be considered an all-inclusive listing of work requirements.   Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

• Supports the Hernando County Public Library’s mission by providing and facilitating innovative lifelong community enrichment, education, and entertainment.
• Creates positive customer experience for all library customers.
• Checks out and checks in materials.
• Registers customers for library cards and renewals.
• Conducts interviews with customers to clarify information needs.
• Develops search strategies to fulfill customer requests.
• Refers more complex questions to appropriate library personnel to ensure timely and accurate response to customer requests.
• Provides library customers with basic technology assistance.
• Place holds on materials. 
• Teach customers how to place holds on materials and other catalog functions.
• Orders library materials from other agencies.
• Conducts basic tours to encourage library use through general orientation to the library system and facilities, collections and services.
• Conducts orientation for customers to online resources including the catalog, databases and eBooks.
• Participates in the delivery of library programs, outreach and activities that serve to educate users about library services.
• Collects fines and fees.
• Assists in the maintenance of library equipment by replenishing supplies, cleaning and reporting breakdowns in order to ensure efficient operation of equipment.
• Shelves materials and keeps shelves in good order and appearance.
• Regular attendance and availability during all operating hours, with the ability to work at any Hernando County Public Library location.

Minimum Requirements

• Education: High School Graduate or equivalent (GED)
• Experience: Two (2) years of experience in the delivery of library services or three (3) years of direct delivery of customer service. 

Licenses, Certifications, or Registrations

• Must possess and maintain a valid Florida Driver’s License and be insurable by current insurance carrier.

Special Requirements

• NIMS IS-700, IS-800, ICS-100, and ICS-200 within 6 months of employment.

Required Competencies

• The library system’s collection, including basic reference sources, databases, and electronic resources.
• Hernando County Public Library routines, procedures, and policies.
• Dewey Decimal System.
• The principles and practices of quality customer service.

• operating computers and other digital devices
• finding, interpreting, communicating, and presenting information.
• effectively interpreting library policies and procedures to individuals.

• demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with customers, co-workers, volunteers and the community.
• communicate clearly both orally and in writing.
• plan and organize.
• solve problems independently, negotiate and handle stressful situations in a positive manner.
• understand and follow oral and written instructions. • multi-task and prioritize.

Equipment Used

• Motor vehicle, personal computer, cash register, library automation system and other related software, copier/printer and other general office equipment.

Physical Demands

• use of hands, hearing, speaking, walking, and visual acuity
• sit, stand, walk, bend
• light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects

Environmental Conditions

• Working inside and closely with others will be constant.
• Will be exposed to dry and dusty conditions.
• Works in a relatively safe, secure, and stable work environment.

Grade:  1

• Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.