Library Operations Support Officer

As Library Operations Support Officer, you’ll join our Library Operations and Innovation Team to provide support, and troubleshooting of Library Services technology, systems and hardware.  You will also assist the broader team in the successful delivery of accessible collections and strategic projects to help connect our community to information and services and create a welcoming, inclusive space that people love to visit.  

This is a part-time (0.6 FTE) permanent position 

Key Responsibilities: 

• Assist the Library Systems Specialist in the management of all Library technology and systems (including the Library Management System, RFID equipment, printers/copiers and Wi-Fi).
• Troubleshoot technological issues associated with equipment, hardware and software whilst ensuring minimal service disruption.
• Follow escalation processes for addressing issues as they arise with a variety of system owners and technology contractors and vendors.  
• Communicate with CX Officers and provide clear instructions and troubleshooting processes.
• Work across multiple library functions within the Library Operations and Innovation Team, providing support as needed to Collections, Strategic Projects and Community History.
• Collate the corporate KPI metrics for Library Services as per the reporting schedule, including Public Library Services data reporting statistics.
• Embrace digital systems and technologies to enhance customer experiences.
• Demonstrate our values and behaviours when interacting with others and in delivering the outcomes of this role.

Position Description: Library Operations Support Officer

What You'll Bring:

• Capable IT skills; experience using corporate and library technology and systems in day-to-day work activities. 
• Clear and confident written and verbal communication skills.
• The ability to think on your feet, problem-solve and think creatively.
• Enthusiasm for teamwork with a flexible, innovative and proactive attitude.
• The ability to use initiative and work with minimum supervision.
• Planning and prioritising skills to meet competing deadlines.
• High level of attention to detail.
• Working with Children Check, or willing to obtain.
• Willingness to undergo a pre-employment medical and police check.
  
   

Apply Today! 

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.

Please let us know about any adjustments that would help you to be your best self during the selection process. We welcome conversations towards workplace adjustments.

Salary range is between $75,617 - $ 81,719 (pro rata) plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications.

Applications close 11pm 18 May 2026. For more information or a confidential discussion, please contact Emma Gosbell, Team Leader Library & Innovation on 8397 7343.

Discover your potential at the City of Tea Tree Gully.