Library Courier/Page

The City of Port Townsend is seeking to hire a new Library Courier/Page. The proposed schedule for this position is Sunday through Tuesday or Wednesday (15 hours per week). Must be available to work weekends and early evenings.

No medical benefits, but accrues 1 hour of sick time per 40 hours worked and has access the City's Employee Assistance Program (EAP).

JOB SUMMARY

Under general supervision, performs a wide range of paging and customer service-related functions to ensure library materials are available for patron usage. Assists patrons in locating specific collection materials or directs them to specialists within the library for assistance and assists patrons in a variety of other ways. Typical duties include shelving, sorting, filing and retrieving books, periodicals and media, packing and unpacking shipments of library materials, processing shipments for circulation, and repairing and mending library materials. May create covers for various types of media and attach labels, barcodes, and other stickers and stamps, assist in ensuring the library facility is ready to receive patrons, assist patrons in using library equipment and direct patrons to appropriate library materials. Work hours may include evenings and weekends.

The Page/Courier works less than 20 hours per week. The Page position is distinguished from all other positions in the library by its entry level status requiring little work experience and only basic education; however, Courier duties require driving experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Page Duties:

• Retrieve, sort and shelve books and other library materials alpha-numerically, read and reorganize shelves for correct placement of materials and process newspapers. Property stamp, list, shelve and remove dated newspaper copies.
• Check-in returned library materials, empty book drops, and process received shipments.
• Assist with filling holds by searching shelves for requested items and using the Integrated Library System (ILS) to locate and process items.
• Process books, media, donated materials, and other new library materials for circulation.
• Provide general assistance to patrons in the use of library equipment in the public services area and provide directional information, as requested.
• May on occasion set-up, clear, and take-down furniture and efficiently maintain patron areas.
• Assist in preparing the library for opening or closing, including securing windows and doors, turning electronic equipment on or off, and filling machines with paper.
• Perform minor service of library equipment, clean monitors, and clear paper misfeeds. Straighten library materials to maintain an organized and orderly appearance.
• May check out library materials, collect and receive fines, and issue new library cards on a relief basis at the circulation desk (not to exceed a two-hour continuous time-period in any shift).
• May assist in promoting programs, information, services, and materials by setting up displays, as directed.
• May perform other related duties, as assigned.

Courier Duties:

• Transport library/City materials to and from various locations and outside agencies.
• Check and empty community book drops.
• Transport/pick up mail from City Hall and deliver cash deposit.
• Deliver library materials to homebound patrons through the Books on Wheels program.
• Clean and fuel vehicle.
• Sort and deliver correspondence.
• Make special deliveries and pickups.

KNOWLEDGE, SKILLS AND ABILITIES

• Communication and interpersonal skills, with the ability to interact with diverse groups of people.
• Flexibility to adapt to changing circumstances, such as shifting priorities, unexpected challenges, or variations in the workload, while maintaining composure and effectiveness.
• Ability to maintain cooperative and effective working relationships with co-workers, peers, management, elected officials, and the general public.
• Ability to effectively and efficiently communicate with team members, managers, the general public, and other departments, both verbally and in writing, using tact, patience and courtesy to convey instructions, provide feedback, receive feedback, and resolve issues.
• Ability to maintain regular and reliable attendance.
• Ability to provide excellent, efficient customer service to all patrons, staff and volunteers, in a fast-paced public environment.
• Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
• Ability to operate standard office equipment and perform required data entry accurately and timely.
• Ability to establish priorities and organize workload.
• Ability to work independently for long periods of time and maintain concentration needed to accurately file and shelve library materials.
• Ability to learn basic circulation functions in the ILS.
• Ability to access and utilize staff Intranet resources.
• Ability to interact positively with patrons of all ages and other library staff.
• Ability to communicate effectively verbally and in writing.
• Ability to follow written or oral procedural instructions accurately.
• Ability to work a schedule that may change periodically, including evenings and weekends, and willingness to being flexible to meet the needs of Port Townsend Public Library.
• Ability to operate motor vehicles safely.

QUALIFICATIONS

• Any combination of education and experience that demonstrates the ability to perform the essential job functions.
• Must pass a criminal background check.
• Valid Washington State Driver's License and ability to maintain a driving record acceptable to the City's insurance carrier.

Preferred

• Experience in a service-oriented environment.

Listed below are shared expectations of all library employees:

• Provide excellent customer service for patrons and co-workers
• Acknowledge and support of City of Port Townsend's Public Library's principles of intellectual freedom
• Knowledge and support of City of Port Townsend's Public Library's policies and procedures
• Ability to work effectively within a team
• Ability to adapt to rapidly changing information, technology, work procedures and Library services
• Ability to maintain confidentiality in dealing with patron and/or employee records

WORKING CONDITIONS

While performing the duties of this job, the incumbent is required to:

• (CONTINUOUS) seeing, talking, walking, hearing, standing, bending, grasping, reaching, handling and manual dexterity.
• (FREQUENT) sitting, kneeling, stooping, crouching, twisting, squatting, keyboarding and repetitive motion of hands/wrists.
• (OCCASIONAL) climbing, crawling and balancing.
• Must be able to sort, unpack, lift and maneuver up to 25 pounds regularly and occasionally in excess of 50 pounds.
• Regularly requires the ability to push, pull and maneuver a loaded book cart (20 pounds of push/pull force) on a frequent basis over an extended period of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER CITY REQUIREMENTS

• Punctual and consistent attendance
• Dress and grooming appropriate to the position.
• Safety attire, equipment and practices appropriate to the position.
• Deal tactfully and courteously with the public.
• Establish and maintain effective working relationships with fellow employees

The City of Port Townsend is an equal employment opportunity employer. The City employs, retains, promotes, disciplines and otherwise treats all employees and job applicants strictly on the basis of job-related qualifications and competence. These policies and all employment practices shall be applied without regard to any individual's sex, race, color, creed, religion, national origin, sexual orientation (including gender identity), pregnancy, age, marital status, military status, disability, genetic information, or any other characteristic protected by law.

This job description in no way implies that these are the only duties to be performed. The employee occupying the position will be to follow any other job-related instructions and to perform any other job related duties requested by their supervisors.

This job description does not constitute an employment agreement between the City and the employee and is subject to change as the needs of the City and requirements of the job change.