Library Associate I Part-time

Henry Ford College presents an opportunity for a part-time Library Associate I.

The Library Associate I (Circulation) supports the daily services and operations provided by the Circulation department of the Eshleman Library. Models concepts of outstanding customer service and demonstrates effective communication skills in assisting students, faculty, staff, and community members. Utilizes previous library experience to use, troubleshoot, and maintain patron records within the library’s integrated library system (ILS). Provides support fulfilling MeL requests and locating materials needed. Confidently assists patrons with photocopying, printing, and scanning. Clearly and concisely reinforces library policies to ensure equitable access for all users. Like all members of the Circulation department, the Library Associate I will uphold the commitment to making spaces, services, and collections welcoming, accessible, and safe for a diverse community of library users.

Hours: The generally scheduled workday is from 8:00am to 2:00pm, Monday through Thursday.

The most successful candidate will have a career that reflects the following competencies and qualifications.  However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below. 

• Earned associate degree from a regionally accredited institution or equivalent combination of education and experience may be considered.
• One year of experience working in a library setting.
• Two years of experience providing customer service to a wide range of individuals.

• Oral Communication – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; listens to others, attends to nonverbal cues, and responds appropriately.

• Familiarity with and ability to use Circulation staff functions of an ILS (specifically, Innovative Interface’s Sierra).

• Customer Service – Works with students and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available services; is committed to providing quality services.
• Conscientiousness – Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. 
• Dependability and Reliability – Behaves consistently and predictably; is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. 
• Sets Example – Sets an example for others by acting in ways that are consistent with organizational goals and objectives; confronts behavior that undermines the reputation of the organization.
• Teamwork – Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Attention to Detail – Is thorough when performing work and conscientious about attending to details.

• Public Service Motivation– Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect– Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion– Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity– Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity– Upholds high ethical standards; maintains trust; and recognizes the impact of one’s actions on the institution and community.

• Provides customer service at the Circulation Desk by answering phones, checking materials in and out, manage library holds, assist library users in locating materials, and offer general information about the Library and College.
• Aids in maintaining accurate library records within the Library’s integrated library system (ILS)
• Performs routine maintenance on and troubleshoots problems for a variety of office equipment and technology, including but not limited to printers, copiers, scanners, multi-line phones, and computers.
• Assists with MeL requests
• Assists patrons with printing, copying, and scanning.
• Helps maintain the order and accuracy of the library collection.
• Performs library work related to shelving and stack maintenance.
• Understands and exercises confidentiality, as appropriate.
• Performs other duties as assigned within the scope of qualifications and training.

While we have attempted to capture the core functional responsibilities in the role, the statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Therefore, performing additional job-related duties not listed above may be required as assigned. For applicants viewing this ad from an external site, please go to hfcc.edu/jobs to apply.