Substitute Librarian

Under general supervision, provides reference and reader advisory services for all ages. May assist with programs and special events for adults or children, and special projects. This is a substitute position to fill in when a regular librarian is unavailable, or to help with special events. There is no set schedule; hours will vary from zero to ten hours per week.

• Demonstrates excellent internal and external customer service in all interactions with respect, responsiveness and professionalism.
• Communicates effectively across work teams and with the public through active listening, writing and speaking.
• Listens to understand and respond with sensitivity and inclusivity of varying viewpoints; navigates critical conversations with respect and diplomacy.
• Provides respectful, efficient instruction and assistance to patrons in the use of facilities, equipment, services, technology, and other resources; aids in locating library resources and services; answers reference questions and offers reader advisory; instructs patrons using library programs and technologies.
• Supports a safe and welcoming environment for patrons and staff by addressing patron complaints and concerns; administers Flower Mound Public Library (FMPL) and Town of Flower Mound policies and procedures to maintain building safety for staff and patrons.
• Exhibits a commitment to the foundations of librarianship by understanding and applying the precepts of intellectual freedom; articulates the value of library services to the community.
• Processes library materials, patron holds, library card applications and fee payments.
• Provides reference and readers' advisory assistance to patrons of all ages at any service point, in person and over the phone.
• Schedules use of study rooms, program rooms, and public access computers
• Supports library building technology according to library and town standards
• Adheres to departmental, personnel, and safety rules and regulations.
• Performs other duties as assigned.

• Must have an American Library Association accredited Master of Library or Information Services degree.

Physical Abilities
The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. *

• Must be able to walk; bend; stoop; reach; climb; see; hear; talk; read; write; file and retrieve books and other items on high shelves; lift up to 25 lbs. of heavy boxes, books, and equipment; and work in confined spaces.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Three year (s) of professional library experience is preferred.

Knowledge/ Skills / Abilities
•Must be able and willing to work a flexible schedule including evening and weekend hours.
•Must have excellent English communicative skills, both oral and written, to include spelling, grammar, and punctuation.
•Must have excellent customer service skills.
•Must be able to work independently, prioritize duties and tasks, and make sound decisions with minimal supervision.
•Must be skilled in computer applications and software to include MS Office, Teams, library ILS software, computerized
databases, and downloadable e-books and audiobooks.
• Must have basic working knowledge of adult, teen and children’s literature and the practices and principles of modern
public library operations, especially reference and reader advisory. Extensive experience working at a library public
service desk preferred.
•Must be able to work well under pressure and stress while maintaining a professional, pleasant, and friendly demeanor
toward staff and the public at all times.
•Able to operate office equipment as needed.

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